Refund Policy

At Plugin Nexter, we value customer satisfaction and strive to provide the best licensing solutions for your digital needs. This refund policy outlines the conditions under which we offer refunds for our products and services.

1. Refund Eligibility

a. Plugins and Themes

We provide refunds for the following items under specific conditions:

• Plugins: Refunds are available within 14 days of purchase, provided the plugin has not been activated or downloaded.
• Themes: Refunds are available within 14 days of purchase if the theme has not been activated or downloaded.

To qualify for a refund:

• The product must be unused.
• The request must be submitted within 14 days of the purchase date.
• You must provide proof of purchase.

b. Exclusions

• Refunds will not be granted if the products (plugins or themes) have been used, activated, or downloaded.

2. Refund Request Process

To request a refund for eligible products (plugins or themes), please follow the steps below:

1. Contact our support team at support@pluginnexter.com with your order details, including the order number and the reason for the refund request.
2. Refund requests will be processed within 7-10 business days of receiving the request, provided the eligibility criteria are met.

3. Disputes and Chargebacks

We encourage you to contact us to resolve any issues before initiating a chargeback or dispute. Any unauthorized chargebacks will be contested, and your account may be suspended during the resolution process.

4. Modifications to the Refund Policy

Plugin Nexter reserves the right to modify this refund policy at any time. Any changes to the policy will be communicated via our website.